Refund policy

Sol Sista Collective handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

At Sol Sista Collective, we want you to love your products as much as we do. For any issues whatsoever with your order please contact us at heysis@solsistacollective.com. 

Faulty or Damaged Products

Sol Sista Collective will replace genuinely faulty or damaged products and pay for the cost of shipping where the customer provides evidence of the fault or damage. 

For quick resolution we recommend emailing us within 2 business days of receiving a damaged or faulty product. Please attach photos of the damage and one of our friendly team members will be in touch. 

Change of Mind, Refunds & Exchanges 

For hygiene and safety reasons, we do not offer refunds on opened or used products. We also do not offer exchanges.

If, in rare circumstances, our customer service team approves a refund, a $10 handling fee will apply. Customers are responsible for the cost of returning the product to us.

EU Withdrawal

EU customers may exercise their right of withdrawal within 14 days of order placement.

Sol Sista Collective exercises our Right of Retention, which means your refund will be withheld until goods are returned to us.

Return shipping is the responsibility of the customer. Parcel must be sent with tracking.

At Sol Sista Collective, your satisfaction is our priority. If you have any questions or need further assistance, don’t hesitate to reach out to us at heysis@solsistacollective.com. We’re here to help!