Hey Sista, How can we help?
We’d love to hear from you! Whether you have a question, need some help, or just want to chat about all things sun, sea, and beauty, we’re here for you.
A lifestyle range thoughtfully created for the modern woman who embraces life...
Orders & Shipping
Once your order ships, you’ll receive a confirmation email with a tracking link, so you can keep an eye on its journey to your doorstep. If you haven’t received tracking info, reach out to us—we’re here to help.
Changed your mind? No worries. Contact us as soon as possible, and if your order hasn’t shipped yet, we’ll do our best to cancel it for you. We want you to be 100% happy with your purchase!
• Metro Areas: You can expect delivery within 3-5 business days.
• Remote Locations: Please allow 7-10 business days for delivery.
• International Orders: Depending on where you are, international orders typically arrive within 10-14 business days.
Yes! Sol Sista Co. proudly ships worldwide. No matter where you are, we’ll get your products to you, so you can enjoy sun-loving skincare wherever your adventures take you.
Our gift cards are digital, making them an easy and eco-friendly option. Once purchased, you’ll receive an email with a unique code, which can be used at checkout. Gift a friend, or treat yourself when you’re ready!
Returns & Refunds
To initiate a return, please reach out to our support team for guidance. We accept returns for unopened products within 14 days of purchase. As much as we’d love to make everyone happy, returns on used products aren’t possible for health and safety reasons.
At this time, we don’t offer direct exchanges. If your item is unopened and within14 days of purchase, reach out to us for return instructions. Once your return is processed, you can reorder the product you’d like instead!
Refunds are available on unused, unopened items within 14 days of purchase. Contact our support team hello@solistacollective.com with your order details, and we’ll guide you through the refund process as smoothly as possible.
Yes, return shipping is the customer’s responsibility. We recommend choosing a tracked service to ensure your return reaches us safely.
Unfortunately, we can’t accept returns on opened or used products for safety and hygiene reasons. If there’s an issue with your order, please let us know, and we’ll do our best to make it right.
Skin Concerns & Formula Queries
Yes! We’ve put a lot of thought into creating natural skincare that’s suitable for all skin types, with a special focus on hydration for dry skin. Our products are gentle, but as always, we recommend doing a patch test first to ensure they’re a perfect fit for your skin.
Our formulas are crafted with natural, skin-loving ingredients that are known to be gentle and nourishing, especially for sensitive skin. However, since everyone’s skin is unique, we always suggest starting with a patch test to make sure it’s the right match for you.
Absolutely. Our SPF 50+ offers high protection, which is essential for preventing further sun induced pigmentation. Plus, we’ve included Kakadu plum in our formula—a powerhouse ingredient rich in Vitamin C. Known to brighten and even out skin tone, Kakadu plum not only helps reduce the appearance of dark spots over time but also boosts your skin’s natural glow.
We hear you, and we’re working on it! We aim to release a deep tan shade in the future. MOQ requirements are high in Australia, but we’re committed to making more inclusive options available for every skin tone.
Our formula is designed and tested for up to 4 hours of water resistance, so you can enjoy your time in the ocean or pool with confidence. Just remember to reapply as needed!
To keep our products at their best, always store them below 30°C in a cool, dry place and avoid prolonged direct sunlight. This keeps the formula stable and ready for your next adventure.
Conscious Practices
Absolutely! We’re all about sustainability—our tubes are made with PCR (Post-Consumer Recycled Plastics), and all packaging materials are 100% recycled and recycleable. Our brushes have been created to be used time & time again, and our wetsuit essentials bag has been made extra durable to last a lifetime of adventures.
Not at the moment, but we’re working on refillable options—stay tuned for updates as we continue to evolve!
Nope! Our SPF is free from harmful ingredients. It’s mineral-based and formulated with ocean friendly, reef-safe ingredients that won’t harm marine ecosystems.
Our BUTTA BLOCK™️ tubes are made from post-consumer recycled plastic (PCRP) and are fully recyclable, while our box cartons are crafted from certified FSC card. All packing materials are made from 100% recycled materials and are also fully recyclable. Not sure how to recycle? Collect five containers, send them back to us, and we’ll handle it through TerraCycle, a specialist in cosmetic packaging recycling. Email us when you're ready—we’ll cover postage, send you a shipping label, and thank you with 20% off your next single item. Sustainability made simple!
Couldn’t find the answers you needed above?
Have a particular concern?
Or, maybe you just have a fun suggestion for the suggestions box on a product or event you’d like to see from Sol Sista Co.? Whatever the reason, we’d love to hear from you!
Whether you have a question, need some help, or just want to chat about all things sun, sea, and beauty, we’re here for you.