FAQ – Sol Sista Collective

Frequently Asked Questions

Orders & Shipping

How much is shipping?

You'll find all information about shipping rates on our Shipping Policy

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link, so you can keep an eye on its journey to your doorstep. If you haven’t received tracking info, reach out to us—we’re here to help.

Can I cancel my order after I've placed it?

Changed your mind? No worries. Contact us as soon as possible, and if your order hasn’t shipped yet, we’ll do our best to cancel it for you. We want you to be 100% happy with your purchase!

How long will my order take to arrive?

• Metro Areas: You can expect delivery within 3-5 business days.

• Remote Locations: Please allow 7-10 business days for delivery.

• International Orders: Depending on where you are, international orders typically arrive within 10-14 business days.

Do you ship internationally?

Yes! Sol Sista Co. proudly ships worldwide. No matter where you are, we’ll get your products to you, so you can enjoy sun-loving skincare wherever your adventures take you.

How do gift card orders work?

Our gift cards are digital, making them an easy and eco-friendly option. Once purchased, you’ll receive an email with a unique code, which can be used at checkout. Gift a friend, or treat yourself when you’re ready!

Returns & Refunds

How do I process a return?

To initiate a return, please reach out to our support team for guidance. We accept returns for unopened products within 14 days of purchase. As much as we’d love to make everyone happy, returns on used products aren’t possible for health and safety reasons.

Do you do exchanges?

At this time, we don’t offer direct exchanges. If your item is unopened and within14 days of purchase, reach out to us for return instructions. Once your return is processed, you can reorder the product you’d like instead!

How do I apply for a refund?

Refunds are available on unused, unopened items within 14 days of purchase. Contact our support team hello@solistacollective.com with your order details, and we’ll guide you through the refund process as smoothly as possible.

Do I have to pay for return shipping?

Yes, return shipping is the customer’s responsibility. We recommend choosing a tracked service to ensure your return reaches us safely.

I’m not satisfied with my product. Can I return it if it’s been used?

Unfortunately, we can’t accept returns on opened or used products for safety and hygiene reasons. If there’s an issue with your order, please let us know, and we’ll do our best to make it right.

Skin Concerns & Formula Queries

Are your formulas safe for all skin types?

Yes! We’ve put a lot of thought into creating natural skincare that’s suitable for all skin types, with a special focus on hydration for dry skin. Our products are gentle, but as always, we recommend doing a patch test first to ensure they’re a perfect fit for your skin.

I have sensitive skin. Will your SPF products irritate me?

Our formulas are crafted with natural, skin-loving ingredients that are known to be gentle and nourishing, especially for sensitive skin. However, since everyone’s skin is unique, we always suggest starting with a patch test to make sure it’s the right match for you.

Sol Sista Co. formulas are made for Women, but is it still safe for my young ones?

Yes! Our mineral-based formulations are gentle enough for kids’ sensitive skin, so you can feel good about sharing Sol Sista Co. with your little ones when you’re out in the sun.

I have acne. Can I use your products?

Yes, our SPF products are well-suited for acne-prone skin. Zinc is one of our key ingredients, known for its calming, anti-inflammatory properties that help to soothe and protect the skin without clogging pores. It’s a win-win for sun protection and skin care.

I have hyperpigmentation. Can I use your products?

Absolutely. Our SPF 50+ offers high protection, which is essential for preventing further sun induced pigmentation. Plus, we’ve included Kakadu plum in our formula—a powerhouse ingredient rich in Vitamin C. Known to brighten and even out skin tone, Kakadu plum not only helps reduce the appearance of dark spots over time but also boosts your skin’s natural glow.

My skin shade isn’t included in your SPF range. Will you be releasing more?

We hear you, and we’re working on it! We aim to release a deep tan shade in the future. MOQ requirements are high in Australia, but we’re committed to making more inclusive options available for every skin tone.

You say BUTTA BLOCK is TGA certified—what does that mean?

TGA certification means that our BUTTA BLOCK meets Australia’s high standards for quality, safety, and efficacy. It’s a rigorous process that ensures you’re getting trusted, premium sun protection in every application.

How long will your SPF last in the water?

Our formula is designed and tested for up to 4 hours of water resistance, so you can enjoy your time in the ocean or pool with confidence. Just remember to reapply as needed!

Is your SPF reef-safe?

Yes, our SPF is mineral-based and ocean-friendly and is internationally certified REEF SAFE. We only use ingredients that are safe for marine life and avoid synthetic fragrances or harmful chemicals that could damage our beautiful reefs.

Where are your skin products made, and who develops them?

All of our products are proudly made in Australia. We work closely with reputable Australian manufacturers and experienced chemists to create quality skincare you can trust.

What are your recommendations for traveling and storing your products? Will they melt?

To keep our products at their best, always store them below 30°C in a cool, dry place and avoid prolonged direct sunlight. This keeps the formula stable and ready for your next adventure.

Conscious Practices

Are all of your products created and scoured ethically?

Yes, we’re committed to ethical practices every step of the way. Our manufacturing partners are carbon neutral, and we prioritise local sourcing to keep our footprint light and our values strong.

Are your products and packaging recyclable?

Absolutely! We’re all about sustainability—our tubes are made with PCR (Post-Consumer Recycled Plastics), and all packaging materials are 100% recycled and recycleable. Our brushes have been created to be used time & time again, and our wetsuit essentials bag has been made extra durable to last a lifetime of adventures.

Do you sell refills?

Not at the moment, but we’re working on refillable options—stay tuned for updates as we continue to evolve!

Does your SPF contain ingredients that could harm ocean or freshwater marine life?

Nope! Our SPF is free from harmful ingredients. It’s mineral-based and formulated with ocean friendly, reef-safe ingredients that won’t harm marine ecosystems.