Frequently Asked Questions

Orders & Shipping

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link, so you can keep an  eye on its journey to your doorstep. If you haven’t received tracking info, reach out to us—we’re  here to help.

Can I cancel my order after I've placed it?

Changed your mind? No worries. Contact us as soon as possible, and if your order hasn’t shipped  yet, we’ll do our best to cancel it for you. We want you to be 100% happy with your purchase!

How long will my order take to arrive?

• Metro Areas: You can expect delivery within 3-5 business days. 

• Remote Locations: Please allow 7-10 business days for delivery. 

• International Orders: Depending on where you are, international orders typically arrive  within 10-14 business days.

Do you ship internationally?

Yes! Sol Sista Co. proudly ships worldwide. No matter where you are, we’ll get your products to  you, so you can enjoy sun-loving skincare wherever your adventures take you.

How do gift card orders work?

Our gift cards are digital, making them an easy and eco-friendly option. Once purchased, you’ll  receive an email with a unique code, which can be used at checkout. Gift a friend, or treat yourself  when you’re ready!

Returns & Refunds

How do I process a return?

To initiate a return, please reach out to our support team for guidance. We accept returns for  unopened products within 14 days of purchase. As much as we’d love to make everyone happy,  returns on used products aren’t possible for health and safety reasons.

Do you do exchanges?

At this time, we don’t offer direct exchanges. If your item is unopened and within14 days of  purchase, reach out to us for return instructions. Once your return is processed, you can reorder the  product you’d like instead!

How do I apply for a refund?

Refunds are available on unused, unopened items within 14 days of purchase. Contact our support  team hello@solistacollective.com with your order details, and we’ll guide you through the refund process as smoothly as  possible.

Do I have to pay for return shipping?

Yes, return shipping is the customer’s responsibility. We recommend choosing a tracked service to  ensure your return reaches us safely.

I’m not satisfied with my product. Can I return it if it’s been used?

Unfortunately, we can’t accept returns on opened or used products for safety and hygiene reasons. If  there’s an issue with your order, please let us know, and we’ll do our best to make it right.

Skin Concerns & Formula Queries

Are your formulas safe for all skin types?

Yes! We’ve put a lot of thought into creating natural skincare that’s suitable for all skin types, with a  special focus on hydration for dry skin. Our products are gentle, but as always, we recommend  doing a patch test first to ensure they’re a perfect fit for your skin.

I have sensitive skin. Will your SPF products irritate me?

Our formulas are crafted with natural, skin-loving ingredients that are known to be gentle and  nourishing, especially for sensitive skin. However, since everyone’s skin is unique, we always  suggest starting with a patch test to make sure it’s the right match for you.

I have hyperpigmentation. Can I use your products?

Absolutely. Our SPF 50+ offers high protection, which is essential for preventing further sun induced pigmentation. Plus, we’ve included Kakadu plum in our formula—a powerhouse ingredient  rich in Vitamin C. Known to brighten and even out skin tone, Kakadu plum not only helps reduce  the appearance of dark spots over time but also boosts your skin’s natural glow.

My skin shade isn’t included in your SPF range. Will you be releasing more?

We hear you, and we’re working on it! We aim to release a deep tan shade in the future. MOQ  requirements are high in Australia, but we’re committed to making more inclusive options available  for every skin tone.

How long will your SPF last in the water?

Our formula is designed and tested for up to 4 hours of water resistance, so you can enjoy your time  in the ocean or pool with confidence. Just remember to reapply as needed!

What are your recommendations for traveling and storing your products? Will they melt?

To keep our products at their best, always store them below 30°C in a cool, dry place and avoid  prolonged direct sunlight. This keeps the formula stable and ready for your next adventure.

Conscious Practices

Are your products and packaging recyclable?

Absolutely! We’re all about sustainability—our tubes are made with PCR (Post-Consumer Recycled  Plastics), and all packaging materials are 100% recycled and recycleable. Our brushes have been  created to be used time & time again, and our wetsuit essentials bag has been made extra durable to  last a lifetime of adventures.

Do you sell refills?

Not at the moment, but we’re working on refillable options—stay tuned for updates as we continue  to evolve!

Does your SPF contain ingredients that could harm ocean or freshwater marine life?

Nope! Our SPF is free from harmful ingredients. It’s mineral-based and formulated with ocean friendly, reef-safe ingredients that won’t harm marine ecosystems.

Still have questions?

Contact Us

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