Shipping policy

We use Australia Post for all orders.

All orders are shipped from Victoria, Australia. Interstate orders in Australia typically take approximately 5-8 business days to arrive but can take up to 14 days in rare circumstances.

Sol Sista Co. ships to many countries worldwide, excluding Spain, Israel, and countries under UN embargo. Please contact us via email if you are unable to receive an order to you country as we are continually adding new countries to our global reach. 

Processing Times

Orders placed Monday to Friday are typically dispatched the next business day (excluding public holidays). Tracking information will be sent via email as soon as your order is shipped.

AUSTRALIA DOMESTIC POSTAGE RATES

Standard Shipping: $11.95 AUD up to 500g  (2-14 business days) 

Express Shipping: $14.95 AUD up to 500g  (1-4 business days)

For estimated delivery times, visit: Australia Post Delivery Times

INTERNATIONAL SHIPPING RATES RATES:

Our international shipping rates are reviewed periodically and are subject to change due to fluctuation in exchange rates and the international logistics markets. 

Shipping rates are provided at the Checkout. 

Estimated Delivery Times:

US, UK & Canada: Standard: 6-10 business days. Please note some shipments may take longer due to customs or shipping delays which are outside of our control. If you do not receive your package within the 10 days please contact us and we will track your order through Australia Post. 

For other locations, check: International Delivery Times

Taxes, Tariffs, Duties & Customs Charges

For customers in the USA the price includes 

The pricing for USA based customers includes the 10% minimum baseline tariff that the USA government has imposed on all imported Australian products entering the USA.

Any other sales tax, duties, or customs charges (if applicable) are the responsibility of the customer and are not included in the price of your order or shipping.

We recommend contacting your local customs agent or office if you’re unsure about tariffs, taxes and customs charges for your country. 

Sol Sista Collective is not responsible for any additional costs described above and we cannot mark orders as "gifts" or falsify declarations for export purposes. 

Refunds will not be issued for orders left unclaimed at customs in your country or for delayed shipment outside of Sol Sista Co control.

Other Internation Markets

International customers may be required to pay tariffs, sales tax, duties, or customs charges. These costs are the responsibility of the customer and are not included in the price of your order or shipping.

We recommend contacting your local customs agent or office if you’re unsure about tariffs, taxes and customs charges for your country. 

Sol Sista Collective is not responsible for any additional costs described above and we cannot mark orders as "gifts" or falsify declarations for export purposes. 

Refunds will not be issued for orders left unclaimed at customs in your country or for delayed shipment outside of Sol Sista Co control.

Please contact our support team at heysis@solsistacollective.com for any further questions regarding international shipping. 

Additional Information

Change of or incorrect Address: If you update your address with your local post office or Australia Post, Sol Sista Co. is not liable for lost or undelivered parcels. If you enter the incorrect address at checkout Sol Sista Co.  is not liable for lost or undelivered parcels.

Please email our customer care team to make changes before your order is shipped.

Lost or Stolen Packages: Sol Sista Collective is not responsible for lost, stolen, or delayed packages. This is a very rare occurrence and the reason why we only use Aus Post as our trusted carrier partner. 

Public Holidays

Shipping days do not include weekends or public holidays.

For any questions, reach out to our team at heysis@solsistacollective.com